Frequently asked questions
→How was I selected?
You were drawn from verified purchases in the current cycle. Your entry code was sent to your email.
→Is there any fee to receive the prize?
No fee is charged by ITHUBA VV. Banking details are used only for payout.
→How long until payout?
15 days from enrollment, subject to KYC and SARS clearance.
→What if my banking details change?
Contact support before your payout day.
→Are my details secure?
All data is encrypted in transit and at rest.
→Can I transfer my prize?
No. Prizes are paid to the verified account holder only.
→What documents do I need?
Your SA ID number and active bank account.
→What happens on Day 15?
Our team will contact you and initiate the payout.
→Why do you need my ID number?
Required for SARS and KYC clearance.
→Can I cancel my entry?
Yes — reply to any email requesting cancellation.
→Do you send SMS?
No. All communication is via email.
→What if I miss a step?
You have a grace window; check your entry page.
→Is ITHUBA VV registered?
Yes, we operate under South African compliance standards.
→What if the payout fails?
Our team retries within 48h and contacts you.
→Where can I get help?
Reply to any email or write to support@ithubavv.com.